FAQs

Can I order Roast Items together with the Frozen Meals?

Yes, definitely! We pack the items to separate hot and cold foods. For orders made through our website, please allow a maximum of two (2) hours from order to delivery. 

Should you wish to get your Roast Items immediately, you may order alternatively via our partner apps, Grab Food and Lalafood.

 

What is the serving size of the Frozen Meals?

Our Frozen Meals are ranging from 350-400 grams per pack, which serves 3-4 persons. 

 

What is the shelf life of the Frozen Meals?

All our frozen meals are made with no preservatives and only real ingredients. Shelf life is one (1) month frozen. We highly recommend thawing out only when it is ready for reheating and consumption.

To ensure freshness and food safety, we also do not recommend thawing out and re-freezing as this may lead to moisture which can be a breeding ground for bacteria that causes food to be spoiled. 

For maximum safety and quality, our Frozen Meals are well-frozen, well-sealed and well-packed, please avoid exposure to direct sunlight and heat.

 

Do your food products contain MSG?

We do not use MSG in our cooking. 

 

How can I place an order?

You may place an order easily at our website. After selecting your items, you will also be able to set your preferred payment method and preferred schedule for delivery.

For manual orders and other further inquiries, you may contact our dedicated customer service team at 0921-930-7279.

 

What payment methods do you accept?

We accept all major credit cards (via Paypal through our website), bank deposits to any of the following: BDO / BPI / Security Bank.

For Bank Deposit payments, kindly wait for the bank details to be sent by our customer service representative once we receive your order.

 

Do you accept refunds, returns and exchanges?

We do not accept refunds. Returns and exchanges are generally not accepted due to food safety and sanitary reasons. However, in any rare case that the reason for return is clearly a fault on our end, we will happily replace the product/s after we get the details and assessment on the problematic item/s. 

Please get in touch with our customer service team at 0921-930-7279 or email us at manoyroast@gmail.com for any requests for replacement or concerns.

 

Do you do same day deliveries?

To ensure smoothness of processing transactions, our team follows a cut-off for ordering and dispatch. For same day deliveries, kindly make sure to place an order no later than 12:00 noon of that same day. For orders placed 12:01 pm onwards, it will be processed for delivery the following business day.

 

Can I schedule my delivery on a weekend?

If you wish to have your orders delivered on a Saturday, kindly place your order no later than 12:00 noon of that Saturday. For orders placed 12:01 pm onwards of Saturday, it will be processed for delivery on Monday, as we do not do deliveries on Sundays. 

 

Can I pick up my orders?

Yes! We accept pick-ups from our head office and commissary, please select the "pick-up" option as your preferred delivery method upon check out.

Our customer service representative will be getting in touch with you for the full details of the pick-up once your order is received.

For all pick-ups, our office is open from Monday-Friday (10AM - 5PM) and Saturdays (10AM - 3PM).

 

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