Product Freshness and Quality

  • 1. Is your chicken freshly cooked?

    • Yes! All our rotisserie chickens are freshly roasted daily.

  • 2. How long does the chicken stay fresh after purchase?

    • For best quality, enjoy within 4 hours at room temperature or refrigerate immediately.

  • 3. Can I reheat the chicken?

    • Absolutely! We recommend reheating gently in an oven or microwave until hot throughout.

  • 4. Do you use preservatives in your chicken?

    • No, our chickens are free from artificial preservatives. Only natural ingredients are used.

  • 5. What makes Manoy chicken different from others?

    • Our slow-roast method ensures juicy, flavorful chicken inside and out — no shortcuts!

  • 6. Where do you source your chicken?

    • We source only from trusted, quality-certified local farms in the Philippines.

  • 7. Are your chickens organic?

    • Not organic, but we ensure they meet high standards of freshness and safety.

  • 8. Do you serve hormone-free chicken?

    • Yes, our chickens are hormone-free, as per Philippine FDA regulations.

  • 9. What type of seasoning do you use?

    • Our secret blend of herbs and spices gives Manoy its signature savory flavor.

  • 10. Do you offer spicy chicken?

    • Currently, we specialize in classic roasted flavors. Stay tuned for new variants!

Orders, Pickup, and Delivery

  • 11. Can I place a bulk order?

    • Yes! We accept bulk orders up to 1 week in advance.

  • 12. Is same-day bulk ordering possible?

    • We can accommodate depending on store availability. Advance notice is still recommended.

  • 13. Do you offer delivery?

    • Yes, we can arrange for delivery for all website or hotline orders. We are also available for delivery through GrabFood and Food Panda.

  • 14. Is there a delivery fee?

    • Yes. For orders on website or hotline, our team directs your order to the nearest branch to save on delivery fees. For third-party apps, these depend on their own set of parameters.

  • 15. Can I schedule a pickup order?

    • Yes! Orders can be made on the website and simply select the option “Pick Up”.

  • 16. How early should I place my order for events?

    • At least 5 days ahead is ideal for big orders to guarantee availability. We also accept same-day delivery for ala-carte orders.

  • 17. Is there a minimum order for delivery?

    • No minimum order for delivery.

  • 18. How can I track my order?

    • Once order and payment is confirmed, our team will be providing you with a link to track your order real-time.

Pricing, Discounts, and Payment

  • 19. Are store prices all the same across all branches?

    • Yes. However, there may be occasional price adjustments and variations per branch depending on the season. Rest assured our pricing always remains competitive.

  • 20. Do you offer senior citizen discounts?

    • Yes, as mandated by law. However, discounts apply per serving size guidelines, not the full chicken.

  • 21. Do you accept credit or debit cards?

    • For website purchases, yes. For in-store purchases, only cash and e-wallet payments (Gcash, Maya) are accepted.

  • 22. Do you offer discounts for bulk orders?

    • We offer special rates for large bulk orders. Please contact us directly for quotations.

  • 23. Do you offer loyalty programs or reward points?

    • Coming soon! Follow our social media pages for announcements.

  • 24. Can I use multiple promos in one order?

    • Promos cannot be combined unless explicitly stated.

Health, Safety, and Dietary Info

  • 25. Is your chicken gluten-free?

    • Our basic rotisserie chicken contains no gluten ingredients, but we are not a certified gluten-free facility.

  • 26. Is Manoy chicken keto-friendly?

    • Yes! Our rotisserie chicken is a great choice for low-carb and keto diets.

  • 27. Are your chickens Halal-certified?

    • Currently, our chickens are not Halal-certified.

  • 28. Are there allergens in your seasoning?

    • Our standard roast seasoning does not contain common allergens, but cross-contamination is possible. Our chickens are processed in a facility that may contain nuts, eggs and other common allergens.

  • 29. How do you ensure food safety?

    • We currently hold a License to Operate issued by the Food and Drug Administration of the Philippines, which means that all our processes and facilities have complied with food safety standards. Likewise, regular quality checks, preventive maintenance and audits are in place to ensure food safety.

  • 30. Do you have nutrition information available?

    • Nutrition facts will be available soon on our website and store counters.

Products and Menu

  • 31. What products do you offer aside from chicken?

    • Aside from chicken, Manoy proudly offers pork (Roasted Pork Belly, Pritchon), fried and home-cooked delicacies as well.

  • 32. Do you sell side dishes like gravy, mashed potatoes, or vegetables?

    • Yes, most of our products come with our gravy and special sauce (for Pritchon). Side dishes are launched from time to time, stay tuned!